Orders are typically processed within 1–5 business days. Some items may require additional preparation time depending on product availability or if they are supplied directly by one of our partner designers.

If you need to modify your order, please contact us as soon as possible at office@dharug.com or directly on WhatsApp. We will do our best to assist you if the order has not yet been processed or shipped.

Yes. Once your order is placed, you will receive a confirmation email with the details of your purchase.

Dharug offers a curated selection of sustainable fashion pieces. Some items may be pre-owned or archival pieces and may show minor signs of wear consistent with previous use.

Yes. If you would like additional photos or details about a product, you can contact us on WhatsApp and we will gladly provide more information.

Some pre-owned items may show small signs of use, which are part of their history and character. We carefully inspect each piece and ensure it meets our quality standards.

If you would like a closer look at an item before purchasing, feel free to contact us and we will send additional photos.

Each item available on Dharug is carefully curated. We prioritize pieces that reflect thoughtful design, responsible production, and long-lasting quality.

Dharug collaborates with independent designers to promote sustainable and responsible fashion. In some cases, items are shipped from the designer to us before being forwarded to you.

Estimated delivery times are:

• Europe: 3–10 business days
• International destinations: 7–21 business days

Delivery times may vary depending on your location and product availability.

Some items are supplied by independent designers. In these cases, the product may first be shipped to Dharug before being forwarded to you. This allows us to ensure quality control and proper packaging before the item reaches you.

For deliveries outside the European Union, customs duties or import taxes may apply depending on the destination country. These charges are the responsibility of the customer.

Yes. We accept returns within 30 days from the date you receive your order.

Returned items must be unused, undamaged, and returned in their original packaging.

Customers are responsible for arranging and covering return shipping costs unless the item is defective or incorrect.

As part of our commitment to sustainability, we ship orders in compostable mailers. We encourage customers to reuse the packaging whenever possible.

All items available on Dharug are carefully curated and reviewed before being listed on the platform.

Extending the life of garments is one of the most effective ways to reduce the environmental impact of fashion. By giving quality pieces a second life, we encourage more conscious consumption.

Yes. We are always open to collaborating with creators, stylists, and influencers who share our values around sustainability, responsible fashion, and conscious consumption. If you are interested in working with Dharug, feel free to contact us at office@dharug.com.

We are always interested in discovering designers who prioritize sustainability, ethical production, and thoughtful design. If you are a designer and would like to collaborate with us, please reach out to office@dharug.com with more information about your work.

As a sustainable platform, we aim to reduce unnecessary returns and overconsumption. We encourage customers to choose items thoughtfully and invest in pieces that will last.